I recently stayed in the Hyatt Regency Arlington while visiting a friend in Washington. I chose the hotel because it was the closest Hyatt to her house and since she was my tour guide it made sense ;).
Our room was on a high floor overlooking some offices. Once you enter the room you see it is spacious, I don’t think I was upgraded to a better room due to being Diamond but for a short stay I wasn’t bothered. This was a standard room, it did seem a little worn out at few places and I found quite a bit of dust on the coffee table and other surfaces, it was definitely longer than a days worth. I wouldn’t have noticed but I sat down on the chair and as the sun hit the table you could clearly see how dusty it was. Not the cleanest place I would say. I wish sometimes I had these infra-red glasses that let you check out how clean places are, but I think that if I knew i would never stay in hotels again.
The bathroom was a good size with a shower and plenty of surface spaces.Breakfast:
I usually look forward to the Hyatt breakfasts however this wins the worst experience so far. The staff were not very polite, there was not much left to eat, especially for a vegetarian as the only options I had was bread, cereals, muffins and fruit. I opted for some fruit and poached eggs which took very long and when they came they were served in a bowl and not on toasted bread or some form of wheat and they still had water in bowl as if they still needed tome to be cooked. I am not sure how Americans eat poached eggs but we don’t have them like a soup. My best part of course was when I found out that there is an extra charge for a cappuccino as it is a ‘specialty drink’. 🙂 You learn something new everyday! At the end I think the staff and the breakfast were a let down, I should have opted for using my vouchers in the Starbucks next door.Check out:
At check out it was Richard again checking us out the following day. When he asked me how was our stay I did ask him if they really charged for a cappuccino, which admittedly non of the 2 staff members there knew. For a hotel who was going to charge $400 for the night I would expect for my cappuccino to be free, you see I really value my cappuccino especially in the morning. 🙂 i also told him about the amount of dust I found and that he should let the cleaners know that they should clean under the glass as well.Overall I think the hotel is a good option with a solid design and pretty much same Hyatt experience. I am used to the the European Hyatt properties which are of a higher level of luxury and attention to detail, so I might not be the best judge. I don’t think I would return to this property unless the price is right.P.S. For disclosure Richard did offer me 3,000 extra points as compensation which I accepted, however almost a month later and three calls to Hyatt these points prove hard to credit.